FTP: HOW DO I CONFIGURE...
If I buy a hosting plan today can I upgrade later on
when my site grows? Will i get charged for
upgrading?
Yes, you can upgrade at any point. Just send
an email to webmaster@ml-host.com and let them
know which plan you want to upgrade to, they
will prorate what you have used so far of
your current plan cost. No there is no charge
for upgrading in hosting plans!
top
Can I register my domain name with you?
Yes, I am glad you asked, go to
http://ml-host.myorderbox.com
and you can do it there for only $14.99 a year!!
top
Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited
bandwidth at all. That would be lying to our
customers. Like everybody else, we are required
to pay for the amount of bandwidth we consume
to our upstream providers. We then in turn
pass this fee to our customers in order to
provide enough resources to our customers.
This also applies to other hosts as well,
not just us.
top
Can I try your system before deciding?
Sure, we can give you a 30 day money back
promise, if we fail we provide what is outlined
in our website, we will refund you all your
money.
top
Can I host adult related sites?
Yes, we allow adult content as long as it abides by local
laws, no child pornography of any kind
is tolerated! You will be terminated without
a refund and will get reported to the proper
agencies! We do not tolerate it at all.
top
Do you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s
and video files are legitimate. Please make
sure you select the proper plan which allows
it. We suggest a higher bandwidth and space
plan because most likely, since its mp3s and
videos they tend to be bigger files and once
they are streamed they consume a lot of bandwidth.
top
How soon will my account be activated?
Most Accounts are activated instantly!
In the case we need to confirm billing, we
will contact you. 99% of the time, account
activation is instant!
top
Do you offer money back guarantee?
Yes, we offer a 30 day money back guarantee.
This is only valid when the customer is abiding
to our terms during the stay with us. We also
ask the user to provide the reason of cancellation.
top
I already have a domain, can I use it with
your hosting? what are the steps?
Yes,if you already have a domain you can use
it with our hosting plans. The first step
is going to www.ml-host.com and selecting
the hosting plan of your choice. Then follow
the steps to the order form. Select I already
have a domain I would like to use on the order
form. Note this will not transfer your domain
from your current registrar where you registered
the domain, this will only transfer the hosting
if it is already hosted.(if you want to fully
transfer the domain to our registrar and extend
the registration for one year please go to
http://ml-host.myorderbox.com)
After you paid for the hosting you will receive
an email with all your login information to
the server. You MUST also login into your
domain control panel where ever you registered
the domain and modify the NAMESERVERS or DNS
to ours, our nameservers will be in the welcome
email, you must make those changes in order
for your website to be live.
top
Billing Questions
Can I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer,
you need to upgrade your account. If you need
extra bandwidth for only one month, please
contact sales when you are about to exceed
your limit.
top
What will happen when my
site go
over the data transfer limit?
The system has the capability to block sites
that exceed their data transfer limit. This
will be done at the owner's option of course,
so you will have the choice to continue using
more data transfer and pay more at the end
of the month, or stop using more data transfer
but no need to pay more at the end of the
month.
top
Account Questions
Can I have more than one domain pointed to my
account?
Yes, for an additional one time setup fee
of $15.00. Basically the added domain will
clone the content of your original domain..
For example If you have
http://www.x.com/ and you also have
http://www.y.com/.
Your original website is x.com, but you would
like y.com to have the same content. This
is what you need! If you would like http://www.y.com/
To point to subdomain.x.com, we can do that too! Inquire
at the sales department for further information.
top
Do you support
subdomains
?
Yes, we support subdomains.
The amount of subdomains wil depend on the plan you purchase.
top
What is a
subdomain?
A subdomain is any
term you want before your domain. For example
you have a domain
www.x.com
and say you want to create another
webpage. You can create a
subdomain another.x.com and it can
be like a whole separate webpage. In essence
it is a domain as well. So
it
is a very nice feature to have.
top
Technical Questions
What
DNS should my domain name point to?
Please see your activation email, they are
listed towards the bottom of the activation
email titled "DNS Instructions"
top
I have been notified that my account has been
set up but my site is still not active
If you have received a notification email
and its been over 48 hours, it means that
you either did not point your domain name
to the right DNS servers or your ISP's DNS
server has not yet been updated. It generally
takes 24 hours for domain names to become
active. This is just how the internet works;
there is no way we can speed up the process.
top
What version of perl are you running?
Our servers run Perl 5.6.1
top
What
version of PHP are you running?
Our servers use PHP 4.2.3 click here to see
php.info
top
What servers do you run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers
with 1024 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
top
How do
I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI)
in your web page, make sure the web page has
the extension .SHTML and not .HTML
top
Do
you support international domains?
Yes, but in most cases you need to handle
the domain registration process by yourself.
We cannot provide support for domain registration
for all the available country code. However,
feel free to ask us if you have any questions.
top
Which brand of control panel do you use?
Can I see a demo?
We use http://www.cpanel.net/,
it has tremendous features. (That panel-dunno
what it is, but describe it here), is worth
and additional five dollars a month, but we
include it in most of our plans for free.
top
How Do I access
my website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
top
What kind of hardware and software do you
use?
We have to maintain a dynamic and competitive
hardware base and strive to stay on the cutting
edge of current technologies. We currently
use systems featuring Hyper-Threading Technologies.On
the software side, we use the industry standard
RedHat Linux.
top
FTP/Uploading Files
What in the world is FTP!?
FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the Internet.
Whether you know it or not, you most likely use FTP all the time. The most common use for FTP is
to download files from the Internet. When downloading a file from the Internet you're actually
transferring the file to your computer from another computer over the Internet. This is why the T
(transfer) is in FTP. You may not know where the computer is that the file is coming from but you most
likely know it's URL or Internet address.
top
Do I need a special program to use FTP?
No, but we recommend that you do find one. You may access a free FTP Manager within your control panel
for you to use (with nothing to install!). However, you'll have to upload each file one at a time and
it can get time consuming. There are, in fact, several free FTP Editors on the web and we recommend you
to check out
CuteFtp or Zdnet Downloads and perform a search for FTP editors (take note that some may
require some form of payment if you like them.. but others will allow you to use them free of charge
with the exception of some features).
FrontPage, DreamWeaver, CuteFTP and such utilities already have an FTP transfer tool BUILT IN to them,
so no need to look for additional sources. Personally, I use DreamWeaver MX to access this site and
maintain/manage all the files I need. I enjoy dreamweaver because it not only manages my FTP,
but it also allows me to design HTML and such (as this site uses). Of course, I may use some other
programs as well, but I could basically do everything I needed with this software
top
How do I login with FTP?
The most popular question here at MLHost Hosting!
With our CPanel software this is really easy to configure.
A) If you have domain access, just enter: ftp.yourdomain.com or your master
IP Address provided in your activation email
B) if you haven't established your URL enter: 111.111.111
(of course, replace 111.111.111 with your server IP)
Main UserName: simply enter the username created for you on account activation
or for additional UserNames: (must add within control panel) username@yourdomain.com
Password: (password)
top
How many FTP Accounts do I have?
As with anything, FTP resources come at a cost. So, we have limited the number of accounts you can create per plan you purchase from us.
Please look at the plan you purchased it shall say there how many ftp accounts you may use.
top
In what directory should I upload my files?
In the following folder: /public_html/
Or if you need the FULL root URL: /home/username/public_html
Where username is the username given to you in your Activation Email.
top
Is there a certain file limit for my uploads?
Nope! Go nuts! Although do remember this: the larger of a file you upload the
longer of a download it will be
for those needing to download files.
top
I made a ftp account with a new user/pass but what is the url to his/her folder?
Simply http://www.yourdomain.com/~username/
Of course, replace username with the name of the FTP user you have created and, obviously, replace 'yourdomain' with your domain name.
top
FTP: HOW DO I CONFIGURE...
FrontPage
a) Installing FrontPage Extensions (if you haven't done so already):
this is as simple as a point and click and you will only need to do this ONCE.
Simply login to your web based control panel. You will need to have you ACTIVATION EMAIL handy
as how to access your control panel. Once you're in your control panel, you will see the vast menu
of options. On the RIGHT column, there will be a category entitled: SITE MANAGEMENT. Under
the 'site management' menu, click on the option: FRONTPAGE EXTENSIONS. You will be taken to a page
with a button that will have a button saying "(Re)Install Extentions". Please take note of the
warning on that page! Simply click on the button "(Re)Install Extensions,"
give the server a few moments, and those extensions will be installed! That's it!
b) Configuring FrontPage to work with your account:
You will only need to do this once. Simply configure the pages you would like to configure and
when you are finished, go to the "File" Menu (on the top left in your FrontPage program) and select
"Publish Web...". This will take you to a window where it will ask "Specify the location to publish
your web to:". In this area you will need to type in the following:
ftp://111.111.111/public_html
replace 111.111.111 with the IP of yourserver:
this is found in your Activation Email
OR if your domain has already been updated
by DNS servers, you may enter:
http://www.yourdomain.com
replace 'yourdomain.com' with your own domain
Once you have selected this make sure that you click on "Publish"
to proceed with publishing. However, we have implemented special security procedures to make sure
our server knows which account you are trying to access as well as your password.
This username and password combination is the same combination used for your control panel. And
that's it! Give the server a moment to respond, and all the files will transfer. FOR SECURITY PURPOSES,
Microsoft requires you to re-enter your username and password each time you re-open FrontPage
and attempt to Publish. The FTP address (above), however, will be saved, so you only need to
remember your username/password combination.
top
WS_FTP
In this example, we are using WS_FTP Pro 7.5. You will want to configure your WS_FTP
information to the following specifications:
Host name: 111.111.111
(replace 111.111.111 with the IP of your server: this is found in your Activation Email)
UserID: your master username
Password: your master password
Account: you may leave this blank
Comment: you may leave this blank
Anonymous: UNCHECKED
Save Password: check at your own risk
Save Account: you may leave this unchecked
Passive Mode: UNCHECKED
Secure (SSL): you may leave this UNCHECKED
top
CuteFTP
In this example, we are using CuteFTP 5.0 XP. You will want to configure your CuteFTP
information by going to the Site Manger (File>Site Manager or pressing F4), selecting New...
and configuring your information to the following specifications:
Label for site: you may enter anything here to help you organize your site from others.
Host name: 111.111.111
(replace 111.111.111 with the IP of your server: this is found in your Activation Email)
FTP site User Name: your master username
FTP site Password: your master password
FTP site connection port: 21
Login Type: Normal
top
Dreamweaver
In this example, we are using Dreamweaver MX. You will want to configure your
Dreamweaver by creating a "new site" (Site>New Site), selecting New...
and configuring your information to the following specifications:
What would you like to name your site?: you may enter anything here to help you
organize your site from other sites you may have within DreamWeaver.
Do you want to work with a server technology… : Select No.
How do you want to work with your files during development: Select “Edit local
copies on my machine, then upload to server when ready (recommended)”
Where on your computer do you want to store your files: Select a location on YOUR
computer where you would like to store all of your web site information
(or locate the root directory of where your site is on your computer)
How do you connect to your remote server: Select “FTP”
What is the hostname or FTP address of your Web server: Here you will want to enter
your domain (yourdomain.com). OR, if your DNS has not resolved, you may simply enter
the following server: Host name: 111.111.111
(replace 111.111.111 with the IP of your server: this is found in your Activation Email)
What folder on the server do you want to store your files in: public_html/
What is your FTP Login: use the FTP login found in your activation email (usually your account USERNAME)
What is your FTP Password: your account password (be sure to click SAVE if you would
like it to save your password for future connections).
Test Connection: if you are online (on the internet), click on this button to confirm
the above settings are correct. If this fails, then review the above information to make
sure it matches correctly. Remember, passwords and usernames are case-sensitive (which means
if it shows all lower-case in your activation email, you will need to set it all lower-case here).
You want to see a message similar to the following: “Macromedia Dreamweaver MX connected to your
Web server successfully.”
Do you want to enable checking in and checking out files…: Select “No, do not enable
check in and check out.
Then select Done, and you are all set! For more information regarding Dreamweaver, please
consult your DreamWeaver manual/tutorial.
top
Email
How do I check my email?
1) By webmail. Each account comes with it's own NEOMAIL web client.
Which means you can access your email from ANYWHERE in the world! Simply point your browser
to http://www.yourdomain.com/webmail/.
2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email.
Simply configure your email software for a POP3 Email Account with the following information below:
Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx
UserName: you@YOURDOMAIN.xxx
Password: (your password)
top
How do I configure Outlook/Eudora to access my email?
1) By webmail. Each account comes with it's own NEOMAIL web client.
Which means you can access your email from ANYWHERE in the world! Simply point your browser
to http://www.yourdomain.com/webmail/.
2) And our favorite. Simple edit your POP3 E-Mail software to automatically retrieve your email.
Simply configure your email software for a POP3 Email Account with the following information below:
Incoming Mail Server (POP3): mail.YOURDOMAIN.xxx (replace .xxx with your extension)
Outgoing Mail Server (SMTP): mail.YOURDOMAIN.xxx
UserName: you@YOURDOMAIN.xxx
Password: (your password)
top
How do I configure Everyone.net and BigMailBox.com?
Simply find the DNS Settings from everyone.net or bigmailbox.com and write them down.
Then open up your control panel by going to www.yourdomain.com:2082/
(type in your user name and pass) and then select "Modify MX Entry."
Place the MX entry you received from your provider and if nothing happens within 4-72 hours,
please contact us on our live support by clicking here.
If you are in doubt before hour 1, please contact us anyway and we'll help you out!
top
How can I access WebMail?
Simply open your web browswer and follow this link: http://www.yourdomain.com/webmail/
Be sure to remember your username@domain.com and password!
top
Do you have any SPAM control?
Certainly. Currently we offer http://www.ordb.org filtering for all accounts ON TOP OF the
current SpamAssasin that comes a la carte with CPanel. SpamAssasin is defaulted as DISABLED.
Just remember to NOT give out your email address to many web sites (as that invites spam).
Also, placing an email
on your web site (and your web site is popular on the web) also invites spam.
top
Control Panel
How do i login to my control panel?
The fun part is that it's not a mile long URL address. All you need is your URL
(ex: www.yourdomain.com) followed by (:2082/)
So point your browser to http://www.yourdomain.com:2082/
Just replace yourdomain.com with your URL to your website! It's that simple!
IF YOU HAVE JUST SETUP YOUR ACCOUNT, then simply enter the following until you get
your domain up and running:
http://1111.1111.1111:2082/
Of course, replace 1111.1111.111 with the IP of your server provided to you in your activation email.
top
I made a ftp account with a new user/pass but what is the url to his/her folder?
Simply http://www.yourdomain.com/~username/
Replace USERNAME with the name of the FTP user you have created.
top
How do i access mySQL?
Within your control panel, under the DATABASES section, there are 2 programs. PhpMyAdmin and Manage MySQL. You may enter Manage MySQL to easily create users & databases or for the novice,
you may go into PhpMyAdmin to create, manage, edit and administer your databases.
top
How do i password protect specific directories?
You can password protect folders in your account without having to deal with the hassle
of .htaccess. To password protect a directory in your site, log in to CPanel.
From there, click on the button labeled Web Protect listed under "Site Management Tools".
On the next page, a list of all of the folders in your site will appear.
Click on the one you wish to protect. On the next page, there should be a text box labeled
"Protected Resource Name". In that,
type what you want to appear on the password prompt that opens up when a user tries to
access the directory. Then click on SAVE . Now at the bottom of that page,
enter a username and password that you wish to use to access the directory and click ADD NEW USER .
You may also add additional users if you wish.
IF ITS NOT HELP YOU CONTINUE READING >>>
Within your control panel, under the SITE MANAGEMENT section, there is a link that says "Web Protect."
Click on this link.
You'll soon see the folder structure of your current web site (you will only see folders, no files).
This will be displayed with several folder icons (pictures of a folder) along with the name of
the folder (displayed to the right of the folder icon). THESE ARE TWO SEPERATE LINKS (icon and name).
First you will need to navigate to the folder you wish to password protect. If your folder is
located within a folder, simply click on the folder ICON to help you navigate in and out of folders.
Once you have decided on a folder, then click on the TITLE of the folder (NOT the folder icon)
and a properties menu will appear on a new page.
Configure the properties in this menu by checking the checkbox (to activate or uncheck to de-activate).
CAUTION: THIS WILL LOCK ALL FILES AND FOLDERS WITHIN THIS DIRECTORY. You would then choose
a name for this locked page (this will appear as the title of the password prompt your users
will see; ex: "This page is for staff only!"). Once complete, click on SAVE and the lock will
be activated.
Finally, you will need to establish which users you wish to have access to this directory,
and then you're all set!
top
Domain Questions
How do i get all of my domains working with ECP?
Quite simple. If you can pull up your Activation Email, you'll notice DNS entries to
plug in to your registrar. You will need to go to the provider whom you registered your
domain name from (ex: networksolutions.com), login to your master domain panel and
update your domains 'NAME SERVERS.'
You will then point your domain to the domain Name Server of your choice.
Of course, if you need assistance with this (as we have helped out in the past with others)
please don't hesitate to contact us
top
How do i register my www.____.com/net/org... domain name?
You will need to register with a domain registrar at www.ml-host.com/index_domains.html
top
Why doesn't my web site work yet?
Upon activation, it will take your site 24-72 hours to update DNS entries AROUND the globe.
In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of 72
hours and at that time, anyone in the world can access your site. YOU may be able to
access your site within 24 hours, but people 4 blocks from you, may not be able to access
your site until 24 hours from now (it's really work how the system works).
This is true with ANY web host. SO, if you would like, you may access your web site by
visiting the following URL (so you may test things out)
http://111.111.111/~username/
Just replace USERNAME with the username assigned to you in your Activation Email.
and replacing the IP with the one provided in that email as well.
top
What are the name servers for my site?
These name servers are located in your Activation Email. They look something like
NS3.something.com NS4.something.com Something like is what you will be looking for.
PLEASE DO NOT ASSIGN YOUR NAME SERVERS to the ones in this example unless you
are certain these are yours.
Please allow 24-72 hours for global DNS updates to update your DNS entries.
top
How do I register my domain?
You will need to register with a domain registrar at www.ml-host.com/index_domains.html
top
Shouldn't the domain name I registered be working by now?
Upon activation, it will take your site 4-72 hours to update DNS entries AROUND the globe.
In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of
72 hours and at that time, anyone in the world can access your site. YOU may be able
to access your site within 4 hours, but people 4 blocks from you, may not be able
to access your site until 24 hours from now (it's really work how the system works).
This is true with ANY web host. SO, if you would like, you may access your web site by
visiting the following URL (so you may test things out)
http://111.111.111/~username/
Just replace USERNAME with the username assigned to you in your Activation Email.
and replacing the IP with the one provided in that email as well.
top
Can I view my site before my domain updates?
Certainly! Simply point your browser to the following web site (until your domain becomes available):
ou may access your web site by visiting the following URL (so you may test things out)
http://111.111.111/~username/
Just replace USERNAME with the username assigned to you in your Activation Email.
and replacing the IP with the one provided in that email as well
top
Can you host an international domain (TLD)?
You name it, we can host it! PERIOD. Just be sure when you sign up for your additional
domain, that you use the proper extension. Easy!
top
How do I get files onto my web site?
Several ways! Either by uploading your files one by one via your control panel or,
an easier way, by using an FTP/HTML editor to upload your files (such as FrontPage, CuteFTP, etc..).
All you will need to do is configure the HTML/FTP
editor to work with your site and you should be good to go!
top
What's the difference between domain pointing and domain parking?
Pointing - pointing a TLD domain name to a sub-domain giving it the appearance of an account of it own.
Parking - making a second domain name point to the same web site as another.
top
| 